At Digital Product Store (www.adigitalhubpro.com), we are committed to providing a smooth and transparent complaint-resolution process for all our customers. If you face any issue regarding your purchase, payment, or access to your digital products, you can reach out through the following steps:

1. How to Submit a Complaint

Customers can lodge complaints using any of the following channels:

Email: support@adigitalhubpro.com

Phone/WhatsApp: 0306-7275755

Contact Form: Available on our “Contact Us” page

Business Address: Chak No. 202, Bhaiwala, Faisalabad, Punjab, Pakistan

2. Complaint Review Process

Once a complaint is submitted, our support team will acknowledge it within 24 hours.

Your complaint will be reviewed to understand the issue clearly (product access, payment issue, order confusion, etc.).

Additional details may be requested if needed.

3. Resolution Timeframe

We aim to resolve all complaints within 3 working days.

Complex cases that require technical investigation may take up to 7 working days, but customers will be updated regularly.

4. Possible Solutions

Depending on the nature of the complaint, resolutions may include:

Access to missing digital product files

Correction of any payment-related issue

Replacement of corrupted/incomplete downloads

Refund (as per our Refund Policy)

Clarification or customer guidance

5. Customer Satisfaction Confirmation

Once the issue is resolved, the customer will receive a confirmation message.
If the customer is not satisfied with the resolution, the complaint can be escalated for further review.

6. Record Keeping

All complaints are logged and reviewed periodically to improve our service quality and ensure compliance with relevant guidelines.